FAQ

Products and Manufacturing

1. What types of elbows does Steelbow manufacture?

We manufacture galvanized steel spiral elbows designed for HVAC and air distribution systems. Our products are available in 45° and 90° angles, in half-radius or standard radius, according to your needs.

2. What is the difference between a spiral elbow and a regular elbow?

The spiral elbow is formed from a continuous spiral duct, offering better sealing, increased resistance and a uniform appearance compared to a regular elbow with welded sections.

3. What material do you use for your elbows?

All our elbows are manufactured from G90 galvanized steel, class 3, guaranteeing excellent durability and corrosion resistance.

4. Do your products meet industry standards?

Yes. Our spiral elbows comply with SMACNA standards – Class A, recognized throughout Canada for the performance and sealing of HVAC systems.

5. Do you offer other materials (stainless steel, aluminum, etc.)?

Currently, our specialty is G90 galvanized, but other materials can be considered for special orders upon request.

Dimensions and Compatibility

6. What dimensions are available?

Our spiral elbows are offered in a complete range of diameters from 4 in to 18 in, with other dimensions possible on special order.

7. Do your elbows fit standard spiral ducts on the market?

Yes. All our products are compatible with spiral ducts conforming to Canadian and North American standards.

8. Do you offer custom radius elbows?

Yes. We can produce specific radii for projects requiring particular configurations. Contact our team for a customized quote.

Orders and Delivery

9. What are your production and delivery times?

Our standard products are generally available in inventory. Orders are shipped within 24 to 72 hours depending on the region and volume requested.

10. Do you offer delivery throughout Canada?

Yes. We deliver throughout Canada, directly to your job site, warehouse or distribution point.

11. Is there a minimum order?

No minimum is required for our standard products. However, some special or custom orders may require a minimum volume.

12. Can I pick up my order at your factory?

Yes. On-site pickups at our factory in Plessisville (Quebec) are possible by appointment.

Pricing and Quotes

13. How can I get a price or quote?

You can contact us directly by email at info@steelbow.ca or by phone at 1-888-338-0661. Our representatives will respond quickly with a detailed quote according to your quantities and needs.

14. Do you offer volume pricing or distributor rates?

Yes. We offer volume discounts for bulk orders, as well as distributor programs. Contact us to learn more at info@steelbow.ca.

Installation and Maintenance

15. Are your elbows ready to install?

Yes. All our spiral elbows are delivered finished, clean and ready for installation, with no welding or additional adjustment required.

16. Do you offer connection accessories?

Yes. We offer compatible joint, collar, and connector options to ensure quick and airtight installation.

17. Do spiral elbows require special maintenance?

Very little. Thanks to G90 galvanization, our products resist corrosion and require minimal maintenance once installed in a compliant system.

Service and Support

18. How can I track my order?

A confirmation including the order number and estimated delivery times will be sent to you by email. You can then contact our team for any follow-up.

19. What should I do if I receive a damaged product?

Contact us immediately at info@steelbow.ca with a photo of the product and the order number. We will handle the replacement quickly.

20. Do you offer design or technical assistance services?

Yes. Our experienced team can help you choose the right radii, dimensions and configurations according to your HVAC needs.